With the pandemic behind us, many have returned to the office at least part of the time. What has become apparent is that being away from the office for so long has caused many people’s manners to go out the window. In this installment of Miss Office Manners, I offer my top office etiquette tips to...

One thing has been made clear about the future of work: hybrid work environments are here to stay and may become the norm for many organizations. Hybrid work attempts to balance working from the office with the flexibility of working from home. The mix of in-person and remote work can be exciting,...

A new concept has emerged in the ongoing struggle to get more workers back to the office in person—Envy Offices. We’ll discuss the concept and evaluate whether it has a chance of succeeding at boosting office occupancy rates, which have plateaued at 50% for some time now.

During the recent holiday break, I was preparing an online order to replace an aging mobile phone. I had a few questions, so, with great trepidation, I clicked the button to “Chat Live with Agent.” 

As the agent logged on, I prepared myself for an hour-long bureaucratic struggle. But much to my...

As a court planner, one of the most common questions I have been asked since the pandemic is, “What best practices are being implemented in courthouse projects in light of the hybrid concepts that have emerged during the pandemic?” The notion of a hybrid courthouse combines traditional court...