Imagine navigating your day without the internet—no emails, online banking, access to news, or social media. For many of us, the internet is so deeply ingrained in our daily lives that we often take its ease and familiarity for granted. However, a staggering 2.6 billion people globally still lack...

During the recent holiday break, I was preparing an online order to replace an aging mobile phone. I had a few questions, so, with great trepidation, I clicked the button to “Chat Live with Agent.” 

As the agent logged on, I prepared myself for an hour-long bureaucratic struggle. But much to my...

Videoconferencing allowed many businesses to maintain operations after the COVID pandemic shut offices down in March 2020. Courthouses quickly followed suit, and in a matter of weeks, judges began conducting court proceedings on videoconferencing platforms such as Zoom and WebEx. This transition...

The hybrid courthouse (i.e., a courthouse that provides both in-person and remote services and has a mix of in-office and remote workers) has evolved over time. The two key factors that have driven this hybrid model are technology advances and the increasing prevalence of telework. Both of these...

It’s no secret that technology is transforming our daily lives. Phone booths have nearly vanished from urban landscapes (and with the rise in e-commerce, As a court planning consultant I have to wonder if shopping malls are far behind). With the tiny handheld units responsible for rendering phone...