The current public image of the courthouse is evolving from an imposing, awe-inspiring, and even intimidating symbol to one that is welcoming and user-friendly. I recently wrote about concepts that can be applied to the exterior of a courthouse to make it more welcoming. In my view, a welcoming...

I often hear the phrase, “If you can’t measure it, you can’t manage it.” I took the phrase to heart about five years ago and began to focus heavily on measuring the performance of our employees, all of whom telework. I had graphs and scales for everything: How well employees supported company...

My first experience with a courthouse was not good. In fact, it was terrifying and the memory has remained with me to this day. And it began on the courthouse steps before I walked through the front door. In my experience, the exterior image of a courthouse can range from an imposing and...

My earliest memory of the home office comes from The Brady Bunch. Those of us old enough to remember this show (to be clear, I am barely old enough) will recall Mike Brady’s workspace nestled into a corner of the family’s den. A swing-arm lamp hovered over his drafting table, complete with...

I was recently visiting a client in an open office setting. She gave me a tour of their newly designed space and led me to the workstation she had reserved for the day. It was a standard open office workstation with a decent-sized work surface, a large monitor, and a place for her to plug in a...