Just walking through a courthouse can be a stressful experience for a visitor. Whether being called as a witness or to serve on a jury, or just picking up documents from the clerk’s office, the serious nature of a courthouse can be intimidating. This article focuses on the steps that can be taken...

What are the odds that two court planning consultants, each with over 20 years experience in the same small company, had NEVER been called for jury duty? Further, what are the odds that they both would be called to serve for the first time at the same small county courthouse within several months...

The benefits of allowing employees to work from home are numerous and well-documented. In addition to the long list of environmental and work-life benefits, solitude is required when your employees’ heads are many levels deep in work. Then, with a click of a button, they can join a virtual meeting...

The current public image of the courthouse is evolving from an imposing, awe-inspiring, and even intimidating symbol to one that is welcoming and user-friendly. I recently wrote about concepts that can be applied to the exterior of a courthouse to make it more welcoming. In my view, a welcoming...

I often hear the phrase, “If you can’t measure it, you can’t manage it.” I took the phrase to heart about five years ago and began to focus heavily on measuring the performance of our employees, all of whom telework. I had graphs and scales for everything: How well employees supported company...