“Chaos. Shock. Retirement.” These are just a few of the terms and reactions appearing in headlines and social media posts in the wake of the Trump Administration’s Executive Order requiring federal employees to “return to work in-person at their respective duty stations on a full-time basis.”  

During a recent project team meeting, the topic of Conway’s Law was raised. Despite the wealth of useless trivia rattling around in my brain, I had to confess I had never heard of it. Credited to computer scientist Melvin Conway in the late 1960s, Conway’s Law states that “Organizations which...

A recent podcast in the National Association for Court Management’s “Court Leader’s Advantage” series highlights a potentially alarming trend—court filings are down over the long term. The podcast is based on a newly released book that examines state trial court civil filings in five states...

About two years ago, I wrote in this space about the limitations of remote court proceedings.  A couple of recent experiences in court planning helped me realize how much and how quickly perspectives about remote court proceedings are changing. I’ll get to those in a moment, but first a bit of...

During the recent holiday break, I was preparing an online order to replace an aging mobile phone. I had a few questions, so, with great trepidation, I clicked the button to “Chat Live with Agent.” 

As the agent logged on, I prepared myself for an hour-long bureaucratic struggle. But much to my...