In my previous posting, Focus Spaces, I discussed that, in the absence of private offices or dedicated workstations, staff members who frequently work from locations outside the office still require part-time accommodations to focus intensely and individually on their primary job assignments. Touchdown stations and getaway booths were included as current examples of focus spaces. Although the concepts seem ideal, do these two spaces work as intended? Specifically, do they offer employees of open offices the opportunity for privacy when needed?
The recent article Privacy Crisis Engulfs Open-Plan Offices emphatically asserts, “Office-based businesses are facing an unprecedented privacy crisis with their employees…. After decades of open plan offices and an unrelenting drive for shared workspaces, the number one complaint from office workers is now a lack of privacy.”
As stated in Google got it Wrong in The Washington Post, “A 2013 study found that many workers in open offices are frustrated by distractions that lead to poorer work performance. Nearly half of the surveyed workers in open offices said the lack of sound privacy was a significant problem, and more than 30 percent complained about the lack of visual privacy.
In a previous study, researchers concluded that the loss of productivity due to noise distraction … was doubled in open offices compared to private offices.” The author further concluded, “It’s like being in middle school with many adults. As a result, I can only work effectively when no one else is around or if I isolate myself in one of the small, constantly sought-after, glass-windowed meeting rooms around the perimeter. If employers want to make the open offices model work, they must take measures to improve work efficiency. For one, they should create more private areas without fishbowl windows.”
The Open Offices Experience
This assessment coincides with my observations. However, I have observed that touchdown stations are unquestionably practical for temporary use by staff members needing to focus on their primary job assignments. They are not ideal for longer-term use.
Additionally, even temporarily, they must be augmented by more private accommodations such as getaway booths. I also agree with the assessment that get-away booths should have ample booths per person and offer visual and acoustic privacy. These two points are critical to creating a working environment supporting mobile work practices and open offices.
I have also found solutions to the privacy dilemma, such as the creative but somewhat “far out” designs described in the article Open Office Or Private Space? It must be complemented by procedural solutions guiding employees on privacy-enhancing courtesies. Both are critical to the success of a mobile office environment.
In my next post, I will address the issue of privacy encountered in collaborative spaces.
