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Fentress Blog

    If your company has a telecommuting policy that allows you to work from home under certain circumstances, there are things you can do to make yourself a good work-from-home candidate from an IT perspective. In general, the best telecommuters are self-motivated, comfortable communicating...

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    In the literal wake of this summer’s string of natural disasters, including hurricanes and floods in Texas, Florida, and Puerto Rico, as well as out-of-control wildfires in California, maintaining safeguards for your remote employees is critical. Even if none of your employees telework, you most...

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    This article focuses on the remote manager – and I’m not talking about the guy sitting down the hall in the big corner office who is psychologically distant and intimidating. I’m talking about the manager supervising staff members who are spread across multiple remote locations - something I’ve...

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    In my 25 years of providing IT support to remote workers, I’ve seen industry trends come and go. For example, in the early 1990s (pre-Internet), remote IT support included running second phone lines, installing modems in desktop PCs, and educating users on baud rates and handshaking protocols....

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    Hello again from the IT front. In my last post, I described eight essential apps for employees who telework or work remotely. This time, I wanted to share our experiences with one particular app that has been a lifesaver for us in managing communications with our remote teams – Slack. For...

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