I often hear the phrase, “If you can’t measure it, you can’t manage it.” I took the phrase to heart about five years ago and began to focus heavily on measuring the performance of our employees, all of whom telework. I had graphs and scales for everything: How well employees supported company...

I was recently visiting a client in an open office setting. She gave me a tour of their newly designed space and led me to the workstation she had reserved for the day. It was a standard open office workstation with a decent-sized work surface, a large monitor, and a place for her to plug in a...

The foundation of any working relationship is trust. It used to be that your manager would give you assignments, and if you performed well, you would earn greater trust. Over time, you would be given more responsibility. This responsibility often came with more autonomy – the ability to make...

In 2015, State of the State Courts survey respondents were asked: "How would you rate the job being done by courts in your state?" Surprisingly, the question revealed that only 48% of Americans are happy with their courthouse experience.  User friendly courthouse design in courthouse planning can...

The open office has been heralded as a modern layout that promotes collaboration, innovation, and a more flexible workplace. But is there a downside? The answer is yes—open offices can also promote anxiety.