If your company has a telecommuting policy that allows you to work from home under certain circumstances, there are things you can do to make yourself a good work-from-home candidate from an IT perspective. In general, the best telecommuters are self-motivated, comfortable communicating...

The benefits of allowing employees to work from home are numerous and well-documented. In addition to the long list of environmental and work-life benefits, solitude is required when your employees’ heads are many levels deep in work. Then, with a click of a button, they can join a virtual meeting...

Great news! Discussions are underway regarding finally building a new courthouse. It has taken years to get to this point. Now, to get started, the courthouse planning group needs estimates of the amount of space needed for each court component. “Can’t we just use the space we have now?” someone...

In the literal wake of this summer’s string of natural disasters, including hurricanes and floods in Texas, Florida, and Puerto Rico, as well as out-of-control wildfires in California, maintaining safeguards for your remote employees is critical. Even if none of your employees telework, you most...

In my 25 years of providing IT support to remote workers, I’ve seen industry trends come and go. For example, in the early 1990s (pre-Internet), remote IT support included running second phone lines, installing modems in desktop PCs, and educating users on baud rates and handshaking protocols. Our...