By Keith Fentress, Executive Consultant
I often hear the phrase, “If you can’t measure it, you can’t manage it.” I took the phrase to heart about five years ago, and began to focus heavily on measuring the performance of our employees, all of whom work remotely. I had graphs and scales for everything: How well employees supported company values. How much employees contributed to the company relative to other employees. Hours worked by employee by task. And so on. What I found was that my focus on measuring distracted me from the more important aspects of performance - accountability and transparency.