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FENTRESS BLOG

 

 

During the recent holiday break, I was preparing an online order to replace an aging mobile phone. I had a few questions, so, with great trepidation, I clicked the button to “Chat Live with Agent.” 

As the agent logged on, I prepared myself for an hour-long bureaucratic struggle. But much to my...

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Videoconferencing allowed many businesses to maintain operations after the COVID pandemic shut offices down in March 2020. Courthouses quickly followed suit, and in a matter of weeks, judges began conducting court proceedings on videoconferencing platforms such as Zoom and WebEx. This transition...

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The hybrid courthouse (i.e., a courthouse that provides both in-person and remote services and has a mix of in-office and remote workers) has evolved over time. The two key factors that have driven this hybrid model are technology advances and the increasing prevalence of telework. Both of these...

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It’s no secret that technology is transforming our daily lives. Phone booths have nearly vanished from urban landscapes (and with the rise in e-commerce, As a court planning consultant I have to wonder if shopping malls are far behind). With the tiny handheld units responsible for rendering phone...

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In recent years, teleworking has become an increasingly popular trend. Organizations are shrinking office space and dramatically reducing rent budgets. While there will always be jobs that cannot be done remotely – retail work, positions that require direct customer contact, etc. – most are...

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